Debt busters are not issuing my reject form

after applying for debt review i decided to no longer proceed , my accounts are not in arrears and are always up to date ad the only reason i app**** for debt review is thinking that it could free up some money every month . i spoke tot he debt counsellor Rodrick Moyo on the 22nd March and advised that i wat to withdraw the debt review application and he advised me that they will issue the 17.2 reject form. its has now been 3 weeks and this has still not been done / received. This is really pathetic service and Debt busters is very quick to issue the 17.1 form and have the debt review status loaded on the bureaus but now i have to wait forever to have this withdrawn etc. i have been calling in to Debt busters and speaking to Rodrick and every time i am told that the team leader or the manager is in the process of issuing this template . On the 4th when i called , he advised that its been issued and i should receive it within 15 minutes , well look at that , I'm still waiting and its 2 days later .

i called again today and he has now told me that they just following protocol and this was changed last week that's why its taking so long but how can this change affect me if i requested for the application to be withdrawn 3 weeks ago,

I'm really not impressed with the way this is going and i want this 17.2 reject to be issued with immediate effect