Debt Busters are a BUST !

I registered for debt review with Debt Busters in Jan 2023 and I am utterly disappointed. I was told that within a few weeks my application would be finalized and approved and made commitment to start paying the reduced installments as instructed by Debt Busters in Feb 2023.

I have since made 4 payments (Feb - May 2023) but have received a notice via call, email and registered post from one of my credit providers that my account is not up to date and that I am missing payments.

I immediately called Debt Busters on the 25th May 2023 and was on the phone with consultants for nearly 30 mins to try and get hold of my debt negotiator ( Yanela Sonqishe) and was then told that thy would call me back asap to get this resolved.

I also found out on this call that the debt review has not actually been accepted by my credit providers as yet but it is still being negotiated. This was news to me considering Ive already made 4 payments at this stage.

After 2 days and no callback, I attempted to contact them again, and the same thing happened. They could not get hold of my debt negotiator and was promised a callback. I then emailed the debt negotiator directly to query this. Not only did she not call me back but didnt even bother to respond to my email.

I have subsequently made an additional 2 calls and keep being told the same story and I even told the consultants I was not going to hang up the call until I spoke to a Manager. I eventually get put though to a manager today after being on the call at this stage for an hour, who said they will follow up with the credit provider themselves and my debt negotiator and call me back in an hour. Its now 6hrs later and Im still waiting to be called back.

So in summary, 2 weeks of me making effort to resolve a matter to no avail, about 2.5hours of my airtime down the drain, my debt negotiator ( Yanela Sonqishe) not contacting me after 4 voice messages and emails, multiple departments and managers failing to take my case seriously !

Utterly disgusted ! I guess my next option is to go to the Ombudsman and hopefully resolve this in that way !