JM
Jacques M

1 reviews | Active since Dec 2025

28 Dec 2025, 12:18

Debt Busters

<div>When started out with Debt Busters, they were very eager to help. Now almost 5 years later, after I have decided to settle all my debt, paid up every account, sent through all the proof of payments, emailed and phoned Debt Busters, NO HELP IS PROVIDED!

It is longer than two weeks now, think more 3 weeks, that I have been struggling to get assistance. I have sent through the proof of payments of all the paid up accounts, spoken to 3 different people, asking to STOP the debit order that is going off on 28 December 2025, and still the debit order went off. Why aren't anyone doing their work?

When complaining online on their site, on email or via phone call, they get arrogant and ask for proof of the emails that was sent, then when you provide them with such proof, they just don't get back to you.

How am I supposed to get my money back now? As there are people complaining about Debt Busters not paying back their money after a debit order went off, when it shouldn't have.

I need this sorted out this coming week. I URGENTLY need that money for the coming month, as I have used ALL my savings paying off the outstanding amounts as per settlement quotes.

I would NOT recommend that anyone use Debt Busters, as they only reel you in, and forget about you as soon as you are with them. Very bad communication, bad self-service site, the list goes on...

They also give no reference numbers, and when asking for their names, they just say they are not allowed to give out their names.</div>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply29 Dec 2025, 08:13
Official
Dear Jacques, Thank you for taking the time to share your feedback. We sincerely apologise for the distress you have experienced during your journey with us. We understand the urgency of your situation and are committed to addressing your concerns promptly. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kind regards, The DebtBusters Team

Best regards,