Debt Busters

I spoke to a consultant Paul who was assisting me but was of very little help. He ignored ALL my emails and messages and passed my information onto his colleague Songezo. Once dealing with Songezo we agreed that what we discussed would only take place in January as I did not want anything to affect my December month,be it my salary or any credit I would want or need to take out. However I saw today that without sending me any debi check mandate to authorize what we discussed, I have now been flagged under debt review and I've been told today by Songezo "it could have been some sort of miscommunication" when I clearly told him to hold it off and we can see in January what my situation looks like. He was in such a rush to push through his sale he did not even probe to find out from from me if what he was busy doing is best for my current situation or what I really need at that time.I sent multiple emails and messages with no response and had to eventually call them today to speak to the most inconsiderate, *********** people that gave me the wort customer experience I've gone through ever. Now I'm sitting with next to nothing in the worst time of the year thanks to the incompetence of Debt busters employees. When I asked what options they have for me to get myself out of this situation or atleast make the load lighter, THEY HAD THE AUDACITY TO GIVE ME OPTIONS WHERE I WOULD BE FORCED TO PAY MORE MONEY WHICH I CLEARLY DO NOT HAVE!!?!!