Debt Busters

I joined Debt Busters in March 2016 and I must say I'm quite appalled by the recent occurrences to my accounts. I was told that my Standard bank account will be paid up in full and of June 2021, so I told the consultant that the money to be paid to Standard bank should be moved to FNB since the Standard bank will be paid up in June. To my horror I receive a standard Bank termination letter in August from Debt Buster instead of a paid up letter. I have emails that I communicated with different consultant and all of them stated that the account will be paid up in June. I pay Debt Buster to run my Creditors on a monthly basis, so I wonder what are they really doing. Moreover, the balance statement I always receive is incorrect I have to send emails to check the correct balance.