Debt Buster - PAYMENTS MADE BUT FUNDS NOT ALLOCATED - WHERE IS MY MONEY!!!

Before the LOCKDOWN, I requested for my funds to be allocated a certain way as I was told on numerous occasions that this could be done if I have excess funds of if certain accounts are paid up. Lo and behold as we went into LOCKDOWN, my March payment was not allocated as per my instructions. Only to find out a month later (bear in mind after all my communications - email and telephonically, has fallen on deaf ears), the so called "Client Services Consultant" Sandile Maqhoboza, had my account frozen. Cannot understand why this was done? As a result, my Debit Order for April did not go through and I had to do an EFT Transfer. In the mean time, I have been receiving calls from Credit Providers, receiving emails and sms's from Debt Busters that "I" have not paid my account. As @ today 7th May 2020, I am yet to hear from Sandile. I am so frustrated, I do believe that, these are the kind of people who DO NOT want any one of us to gain Financial Freedom! They will prolong the process for as long as possible even though attempts are being made to settle accounts Debt Busters, get your consultant to catch a wake up call. They are playing with my livelihood. Even though we are in LOCKDOWN, and the fact that your employees are working remotely, does not mean your service should deteriorate not that it was SA's # 1. I am sure there are plenty of people out there who will agree. I am highly disappointed!!!! To everyone out there, something must be and can be done so that each and everyone of us are taken serious, our complaints listened to and to get the results we all need.