IP
Ivanca P
1 reviews | Active since Mar 2009
07 Jan 2026, 16:14
Debt buster has no service or care for their client
I am writing out of pure frustration with Debt Busters. I have been trying to get in touch since 29.12.2025 regarding my payment via email and phone calls. Emails tell me somebody will contact me which till today has not happened. Telephonically I hold on for 10+ minutes, when somebody answers the call dies or while talking the call goes died. I urgently need to make arrangements and when I previously logged here debt busters was fast to contact me.
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Replies (2)
DebtBusters SA's replyOfficial
07 Jan 2026, 16:21Dear Ivanca,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply07 Jan 2026, 16:21
Official
Dear Ivanca,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
IP
Ivanca P's updateReviewer Update
09 Jan 2026, 15:26Debr Busters contacted me yesterday and today
2 CONSULTANTS TWO VERY CONTRADICTORY INFORMATION GIVEN.
Yesterday Devon - send supporting documents and affidavit for the reason I am short paying. Once the info has been received a 17.3 will be sent to creditors and payment arrangements can be made.
Today Cindy - everything Devon told me is wrong. 17.3 can only be sent before a short payment is made. She is arranging a force debit for today and will make a payment arrangements for the shortfall and will confirm our conversation on email which I have not received yet. I need to let my bank know I will be paying short, I was told right in the beginning that debt busters communicates with creditors.
So please tell who do I listen too?
Why cant I just get one person at debt busters who knows the law, and who knows my business and most of all who knows customer service??
Unfortunately life happened to me, I am trying to rectify it but it feels like debt busters dont give a damn about my name with the creditors.
2 CONSULTANTS TWO VERY CONTRADICTORY INFORMATION GIVEN.
Yesterday Devon - send supporting documents and affidavit for the reason I am short paying. Once the info has been received a 17.3 will be sent to creditors and payment arrangements can be made.
Today Cindy - everything Devon told me is wrong. 17.3 can only be sent before a short payment is made. She is arranging a force debit for today and will make a payment arrangements for the shortfall and will confirm our conversation on email which I have not received yet. I need to let my bank know I will be paying short, I was told right in the beginning that debt busters communicates with creditors.
So please tell who do I listen too?
Why cant I just get one person at debt busters who knows the law, and who knows my business and most of all who knows customer service??
Unfortunately life happened to me, I am trying to rectify it but it feels like debt busters dont give a damn about my name with the creditors.
IP
Ivanca P's update09 Jan 2026, 15:26
Reviewer Update
Debr Busters contacted me yesterday and today
2 CONSULTANTS TWO VERY CONTRADICTORY INFORMATION GIVEN.
Yesterday Devon - send supporting documents and affidavit for the reason I am short paying. Once the info has been received a 17.3 will be sent to creditors and payment arrangements can be made.
Today Cindy - everything Devon told me is wrong. 17.3 can only be sent before a short payment is made. She is arranging a force debit for today and will make a payment arrangements for the shortfall and will confirm our conversation on email which I have not received yet. I need to let my bank know I will be paying short, I was told right in the beginning that debt busters communicates with creditors.
So please tell who do I listen too?
Why cant I just get one person at debt busters who knows the law, and who knows my business and most of all who knows customer service??
Unfortunately life happened to me, I am trying to rectify it but it feels like debt busters dont give a damn about my name with the creditors.
2 CONSULTANTS TWO VERY CONTRADICTORY INFORMATION GIVEN.
Yesterday Devon - send supporting documents and affidavit for the reason I am short paying. Once the info has been received a 17.3 will be sent to creditors and payment arrangements can be made.
Today Cindy - everything Devon told me is wrong. 17.3 can only be sent before a short payment is made. She is arranging a force debit for today and will make a payment arrangements for the shortfall and will confirm our conversation on email which I have not received yet. I need to let my bank know I will be paying short, I was told right in the beginning that debt busters communicates with creditors.
So please tell who do I listen too?
Why cant I just get one person at debt busters who knows the law, and who knows my business and most of all who knows customer service??
Unfortunately life happened to me, I am trying to rectify it but it feels like debt busters dont give a damn about my name with the creditors.