1 reviews | Active since Apr 2022
DEBT BUSTER - GET Your ACT TOGETHER
I went under debt review in 2018. Everything was going very well. I was even telling people to contact Debt Busters to assist them as they had assisted us so well. this was all good and well until February 2022 when I received my statement from Hyphen and my outstanding balance for the 3 remaining creditors was nearly at the amounts as it was when I started with them in 2018. I have since then requested the balances from my creditors only to find that the huge amounts that they were stating were all incorrect. eg it showed I owed Nedbank 14K+ BUT they were paid off. they other 2 were much higher. Nobody at Hyphen or Debt Busters can explain why my balances had gone up so much and why my payments schedule was showing I still have 50 months to pay when i only have about 12mnths. I was given the most ridiculous answers as to why the balances where so high all of the sudden. I then took it upon myself to get the correct balances owing from my creditors. as of now my Old Mutual is paid up although the statement I received in April is showing that I still Owe R74 703.00. I have sent email after email with my statements attached only to first be told they will request a statement from my creditors, secondly I was told that the creditors have said I must request the statements. BUT NOBODY bothers to open the attachments and SEE the statements attached. this is absolute incompetence and stressful to say the least.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
