AV
Amanda V

1 reviews | Active since Apr 2022

21 Apr 2022, 18:45

DEBT BUSTER - GET Your ACT TOGETHER

I went under debt review in 2018. Everything was going very well. I was even telling people to contact Debt Busters to assist them as they had assisted us so well. this was all good and well until February 2022 when I received my statement from Hyphen and my outstanding balance for the 3 remaining creditors was nearly at the amounts as it was when I started with them in 2018. I have since then requested the balances from my creditors only to find that the huge amounts that they were stating were all incorrect. eg it showed I owed Nedbank 14K+ BUT they were paid off. they other 2 were much higher. Nobody at Hyphen or Debt Busters can explain why my balances had gone up so much and why my payments schedule was showing I still have 50 months to pay when i only have about 12mnths. I was given the most ridiculous answers as to why the balances where so high all of the sudden. I then took it upon myself to get the correct balances owing from my creditors. as of now my Old Mutual is paid up although the statement I received in April is showing that I still Owe R74 703.00. I have sent email after email with my statements attached only to first be told they will request a statement from my creditors, secondly I was told that the creditors have said I must request the statements. BUT NOBODY bothers to open the attachments and SEE the statements attached. this is absolute incompetence and stressful to say the least.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply22 Apr 2022, 08:19
Official
Dear Amanda V

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters. 
AV
Amanda V's update19 May 2022, 17:22
Reviewer Update
So all was well, I received an email stating I must apply for my clearance certificate and I was informed that Hyphen had been instructed to freeze any further debit orders and I must make arrangements to pay Standard Bank the last outstanding amount myself. Low and behold to I get an sms to say my debit order will be deducted on 20/05/22. after phone Debt Buster the lady informed me that the debit orders were not frozen and it is too late to do anything about it now. as the debit order was done via debi check with Capitec I also can't go and stop it at the bank. How did I know it was all tooo good to be true.