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TM
Tebogo M

1 reviews | Active since Apr 2021

08 Apr 2021, 14:30

Debt buster forcing client to have two credit life insurance

Very disappointing client service, very hard to get feedback or answers. When I joined I was told all my creditors credit insurance was gonna be swoped to IDM, Debt busters own credit insurance which was said to be cheaper. Guess what I ended up paying two credit insurance to both creditors and IDM for a year, I've been quering this since February 2021. I've been taking from pillar to post, told the matter is being escalated, called and emailed many times to get the same excuse. On top of that you aren't given one specific debt counselor to deal with, maybe hence the excuse of escalation. Worst no responsive client service ever

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Replies (3)
DebtBusters SA
DebtBusters SA's reply08 Apr 2021, 14:33
Official
Dear Tebogo

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters
TM
Tebogo M's update18 Apr 2021, 12:24
Reviewer Update
I received an email on the 14th April and was advised that my query is still under investigation and that they sent Capitec an email. This was the message on email:
"Kindly be advised that I have contacted Capitec Bank and the consultant advised that there is no credit life insurance on the personal loan account and that the insurance is only charged on the credit card account.

The consultant could also not advise why the credit life insurance was cancelled on the personal loan account and not on the credit card account and I was then advised to send an email to the debt review department so that an investigation can be done on the credit card account."
TM
Tebogo M's update25 May 2021, 06:18
Reviewer Update
Update. I was advice Capitec will give response after their investigation on the 17th May 2021. On the 19th I sent Debt busters an email requesting feedback until today 25th May there is no response. It's still not clear who is liable for my r efund between them and another creditor besides Capitec that I paid 2x credit insurances between Feb 2020 and April 2020, due to Debt buster c swooping to their own insurance. This whole mess could have been avoided if there was integration to make follow up on requesting to swoop credit endurance. Nowthis query is still dragging from February 2021.