FJ
Fara J

1 reviews | Active since Jan 2017

25 Jan 2017, 08:35

Debit order Raunning - No money

<p>Hi </p> <p> </p> <p>I been speaking to my nefotiato for 3 weeks now and toldher i had a debit order run on my FNB account and i had to pay Debtbusters.This was not the arragment because of you i do not have enough money to buy the mere essentials like nappies.</p> <p> </p> <p>Im really not happy with the progress on this , where is the urgency?</p>

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Replies (2)
DebtBusters SA
DebtBusters SA's reply25 Jan 2017, 09:38
Official

Dear Client name,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

DebtBusters SA
DebtBusters SA's reply25 Jan 2017, 09:43
Official

Dear Charl

We confirm you have since been contacted by Tasneems team leader . We confirm the matter has been resolved however feedback was not provided for some reason , I do apologise for this oversight and miscommunication.

Kind Regards

Debtbusters