Dear Sonwabile

Thank you for the feedback.

Whilst on the subject of feedback, I wish to express my heartfelt gratitude to you for the high level of service that you have rendered me over the past two weeks pertaining to ABSA.

I really appreciate the way that you have conducted yourself, in what I find to be a very embarrassing time in my financial life.

I have found that you have always displayed sensitivity, empathy, professionalism and general kindness, when dealing with me.

Thank you for making the process so much easier and I look forward to hearing from you in the near future.