TP
Thembi P
1 reviews | Active since Sept 2018
27 Mar 2026, 04:03
Customer service sucks
I'm disappointed with Debtbusters on how they handle their clients. Last month I was debited by a client after they had debited their installment. I've been calling, sending emails requesting for a refund. My Agent does not respond to my matter it's like they want me to forget about it... kanjani???? Yohhh these guys they have zero care towards their clients once they get their money it's enough for them
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DebtBusters SA's replyOfficial
27 Mar 2026, 08:35Dear Thembi,
Thank you for taking the time to share your feedback regarding your recent experience with DebtBusters. We sincerely apologise for any inconvenience you have encountered. Your concerns are important to us, and we would like to investigate this matter further to provide you with the assistance you require.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
The DebtBusters Team
DebtBusters SA's reply27 Mar 2026, 08:35
Official
Dear Thembi,
Thank you for taking the time to share your feedback regarding your recent experience with DebtBusters. We sincerely apologise for any inconvenience you have encountered. Your concerns are important to us, and we would like to investigate this matter further to provide you with the assistance you require.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
The DebtBusters Team