1 reviews | Active since Jun 2016
Customer service
I recently paid over R15 000 to debtbusters to settle some of my debt, when I followed up with the clerk who assisted me I was told this should take about a day to do. It's been more than a week and still no feedback.
I sent numerous emails and phoned numerous times and every time the clerk who helped me is not available and does not reply to my emails.
I am at the end of another month and all debtbusters have sent me is that my monthly installment will be deducted.
I am not impressed with their customer service right now. I am trying my best to get out of debt and stay under debt review so long.
Dear Collen
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We confirm we have already contacted to provide clarity going forth.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debt Busters
Best regards,
Dear Collen
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We confirm we have already contacted to provide clarity going forth.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debt Busters
Best regards,