Customer aftercare

I app**** for debt counseling with them around 21 October 2022 and at about 21 october I called Paul mphabani asking him to cancel my application and agreed to cancel it. To my surprise on 01 November 2022 I received an email from th the very same guy forwarding an email from the NCR saying my application was rejected on 02 November 2022, one of their agents called me asking me whether am okay at the same time asking for more documentation. My question is why are they still continuing with the application despite my written and oral request to stop the application. Are they so desperate for customers such that they force these applications.....