Creditor Terminated

I have logged a call in December 2023 for another creditor that have terminated due to Debt busters who did not pay them for 2 months,they sent me a statement to prove this,i did not get any response until i phoned them last month to check whats going on i was told that they working on it someone will phone me and give me an update,that was a month ago till today no one phoned me the creditor is phoning me now and then but they deduct the full amount everymonth this is not fair and very fraustrating,hiw can you say i must ignote the creditor and yet you not paying then.