kK
kerrylisagoncalves K

1 reviews | Active since May 2017

05 Nov 2020, 17:55

Credit bureaus still not updated. My credit score is dismal thanks to DebtBusters

I received clearance in June. Looking at my credit report - it is an absolute, utter mess.

My Edgar's account is fully paid. As well as all my accounts. I have full clearance letters. I was under debt review July 2017 to June 2020. I'm very confused as to why my Edgar's account shows as being under debt review, why it states my home loan was in arrears some of the months and why it says I missed 8 payments on my Woolworths account - all accounts were under review with Debt Busters and Hyphen pda paying everything on my behalf for those 3 years. My credit score looks appalling due to this mess. How am I supposed to get credit or another vehicle with this mess? I have to dispute all of this as Debt busters were supposed to make all my payments during that time.

Why does my report look so appalling??? It was the biggest mistake ever to have signed up with Debt Busters.

This stays on my credit record for 3 years and it's an absolute mess. I don't want to even call your call center as I will not be assisted and will be messed around and sent from pillar to post with zero resolution of these issues.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply05 Nov 2020, 20:21
Official
Dear Kerry Le Roux


Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters