1 reviews | Active since Aug 2021
court order no longer valid
I am utterly disappointed with the communication. When we entered this review we were never told that there will come a time where a court order that says you are no longer indebted will be invalid. We paid of all our accounts and were left with only one which we were paying on our own and it is not arrears. We then submitted a motion in court to declare us not over indebted. This was submitted to court around February 2021, we got a court date for 28 May 2021. on that day, there was a fica document which was outstanding which postponed our date to 20 July 2021. July 20, we got our court order that states we are no longer over indebted. Now when we submitted this we are told there is a new law that says court order after May is not considered therefore we can not be released. How fair is this process when we had already submitted our documents before May. also where was the communication to clients to indicate to them prior to the law being passed that anyone who wishes to go to court after May 2021, should not bother because it will not work. As clients surely this should have been the communication we received. Had that happened we would have probably pushed for this fica document that was outstanding on the 28 May to get to court in time. The consultant don't even want to hear and be objective about this that our process was initiated before the May deadline which we were not even aware of. We have conducted our account very well and just when we want to get out , we are being held for absolutely no valid reason except that the date stamped in our court grant is 20 July. I will not rest and will take legal action against debt busters and NCR because there was never any email sent to me as a client indicating that I have up to May 2021 to get a court order if I want to exit debt review else I will be stuck. Surely cases should be judged and decided on different circumstances. How many clients are going to wake up to this law and they were not aware of it.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
As a client I have entered into an agreement with you, when there are changes of any regulations by NCR, why have I not been informed as a client. I entered because I understood then that should I be in a possession to be granted a court order that I am no longer over indebted then I am allowed to exit, I will get my clearance and clear credit record. The question I have is how was I supposed to know that the rule has changed when I never got any communication?? also I am telling you that my process started in March, had I known that there is a new guideline in June, don't you think I would have worked to get it before then?? How many clients are with you right now and pushing themselves to pay and get an order so that they can leave the system and they will be shocked because they will only find out when they submit the order that it is not valid anymore?? If you change your banking details, would you allow me as your client to carry on using the old one and then penalise me that I didn't pay when I was not given new bank details??
when we get vat increase there is communication, when there are service fees increase at the bank, insurance wherever as a client you are notified so what made you think this can just be done nje, make it make sense because this is exactly what has happened with my case being penalised for your lack of communication. Instead of sending my clearance and updating the credit bureau you are giving me a generic answer.
Unless you have sent a communication by email to your clients, you and the NCR can not deny a person exit. If there was such communication and I'm just trying to force matters then it would be under stable to send the response you did.
Currently my status on the NCR says G1 which means you are supposed to notify credit bureau but you don't want to remove me, somebody better send me my clearance certificate because I will go to court for this.
As a client I have entered into an agreement with you, when there are changes of any regulations by NCR, why have I not been informed as a client. I entered because I understood then that should I be in a possession to be granted a court order that I am no longer over indebted then I am allowed to exit, I will get my clearance and clear credit record. The question I have is how was I supposed to know that the rule has changed when I never got any communication?? also I am telling you that my process started in March, had I known that there is a new guideline in June, don't you think I would have worked to get it before then?? How many clients are with you right now and pushing themselves to pay and get an order so that they can leave the system and they will be shocked because they will only find out when they submit the order that it is not valid anymore?? If you change your banking details, would you allow me as your client to carry on using the old one and then penalise me that I didn't pay when I was not given new bank details??
when we get vat increase there is communication, when there are service fees increase at the bank, insurance wherever as a client you are notified so what made you think this can just be done nje, make it make sense because this is exactly what has happened with my case being penalised for your lack of communication. Instead of sending my clearance and updating the credit bureau you are giving me a generic answer.
Unless you have sent a communication by email to your clients, you and the NCR can not deny a person exit. If there was such communication and I'm just trying to force matters then it would be under stable to send the response you did.
Currently my status on the NCR says G1 which means you are supposed to notify credit bureau but you don't want to remove me, somebody better send me my clearance certificate because I will go to court for this.