PR
Petrus R
1 reviews | Active since Jan 2021
23 Nov 2021, 10:06
Costing me more than I am saving
They are supposed to save you money and help you with your debts but you can never get a hold of them once you have an open ticket they never call you they only respond vaguely via email it seems that they only care about their high debt clients I have been trying for the past two weeks to change my bank account details I do not have access to a printer they are forcing me to print and scan a document to change my banking details do you do this I won't be able to make a payment this month after 7 mi and various phone calls from my side the consultant does not even call me back again and this is not the first time that I am struggling to have communication with them
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Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
23 Nov 2021, 10:09 Dear Petrus R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply23 Nov 2021, 10:09
Official
Dear Petrus R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
PR
Petrus R's updateReviewer Update
27 Nov 2021, 11:20They did get back to me quite fast but service is still lacking due to the fact that i asked for email proof that they have done what I requested... in the past they insured me that something was done but it was not ... untill now I have not recieved that confirmation
PR
Petrus R's update27 Nov 2021, 11:20
Reviewer Update
They did get back to me quite fast but service is still lacking due to the fact that i asked for email proof that they have done what I requested... in the past they insured me that something was done but it was not ... untill now I have not recieved that confirmation