LG
Lee-Anne Goosen

1 reviews | Active since Jan 2020

23 Jan 2022, 19:48

Contacting ombudsman

<div>First of all, Debt busters does not even deserve 1 star but had to click a star to write a review. I have sent numerous emails since my last hello Peter complaint after I was contacted By +++++++ from the escalations department. Sent follow up, gave him the statement of the so called creditor I now all of a sudden have outstanding debt with which was included in my debt review plan. I have been given a settlement amount for my last payment with Debt busters and received it on email, then getting anither email shortly after that saying I owe Absa now after a year that my account with was settled. No feedback received up until now. It is the 23 Jan en 25 Jan I want to clear my name with my last settlement amount given on email. I will be contacting the ombudsman tommorrow afternoon should I not get a satisfactory solution by die end of tommorrow. I have had enough of Debt busters giving me the run around.</div>

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply24 Jan 2022, 08:15
Official
Dear Lee-anne G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 

Best regards,