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Dibato M

1 reviews | Active since Nov 2016

15 Jan 2021, 17:16

consultants who dont want to help

I requested for a rental letter with an amount about four times I called in I was advised that they do not have that kind of letter. On calling numerous times I finally got through to a consultant that knew what they are doing and what I was talking about and they advised of the process to get what I was requesting updated

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Replies (2)
DebtBusters SA
DebtBusters SA's reply18 Jan 2021, 07:47
Official
Dear Dibato M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 
DM
Dibato M's update18 Jan 2021, 14:30
Reviewer Update
Good day

Thank you for the prompt response and sorting out of my query Sumaya Dawood assisted me so efficiently after Andiswa Fass failed