Consultant processed a contract unauthorised
<p>I have been waiting for debt busters to respond to my request to come through to your compliance offer since february. It is now December and you have rudely ignored my request which has affected my life. Firstly please let clients know that an enquiry to you guys means a contract because I found myself in a BAD situation because of debtbusters consultant. After numerous attempts and phone calls with a number of different explanations and promises from your call centre and switch board to resolve my query, the situation has not been resolved. You are costing me money and your management team was supposed to get back to me....All of a sudden no one is available. I have sent numerous emails in response to your monthly newletter telling you I have no dealings with debt busters that too is ignored.</p>
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
After a thorough review of your case, I have managed to pinpoint the reasons leading to this error. We reviewed your profile and found that you have not escalated this matter to any of our dedicated team leaders or managers.After a thorough review of your initial application we found that you signed a power of attorney thus consenting to the debt review process.We acknowledge that you withdrew early in the process however this was after the determination that found you to be over-indebted.New withdrawal guidelines was communicated by the NCR which in summary requires a certain criteria to be met before the debt review indicator is removed from your name.This was not the case in your situation thus the flag remains.
We value your feedback as it allows us to become better at what we do, in most circumstances we try and meet the clients expected outcome when they dissatisfied however in certain instances this is not possible.A client service consultant will contact you to clarify any misunderstandings.
Regards,
Debtbusters
Best regards,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
After a thorough review of your case, I have managed to pinpoint the reasons leading to this error. We reviewed your profile and found that you have not escalated this matter to any of our dedicated team leaders or managers.After a thorough review of your initial application we found that you signed a power of attorney thus consenting to the debt review process.We acknowledge that you withdrew early in the process however this was after the determination that found you to be over-indebted.New withdrawal guidelines was communicated by the NCR which in summary requires a certain criteria to be met before the debt review indicator is removed from your name.This was not the case in your situation thus the flag remains.
We value your feedback as it allows us to become better at what we do, in most circumstances we try and meet the clients expected outcome when they dissatisfied however in certain instances this is not possible.A client service consultant will contact you to clarify any misunderstandings.
Regards,
Debtbusters
Best regards,