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Phumeza M

1 reviews | Active since Sept 2016

05 Jun 2017, 11:05

Concerned

<p>I joined DebtBusters sometime in 2013, but I know my first installment was on the 25th July 2013. From 2013 - 2014 the service was very profound and professional, but after 2014 things changed the was no communication and I would send emails with no response. I'm actually disappointed by their service and I'm now concerned if really my accounts are not paid in full or some money was actually used for some of their benefits. About 2 or 3 weeks back I actually send an email to them because I wanted to know more or less when is my debt review finishing and the lady I spoke too said it was suppose to be this year December, but because I missed payment it will be next year January and to me this was very worrying because I spoke to a lady that works for them sometime in 2014 who told me I should be finished in July of this year. So Matshediso went on to tell me that she can send me the statement so that I see more or less how many creditors I was still paying and how much was outstanding still. When I received the statement I was so shocked I actually couldn't believe it so I decided to send Akhona an email which I believe she's a manager at DebtBusters for some clarity with regards to the statement Matshediso sent to me and Akhona came back with a totally different statement to the one I received. This was now concerning I went back to my emails to check for the statement they send to me every month and it was the same as the one Matshediso sent to me so now I was confused all along they've been sending me a statement that is not updated making me believe I still owe my creditors alot of money. Now it makes me wonder if really the statement Akhona sent was true or it's one of their **** statement. I'm beyond disappointed and I'm concerned I'm hoping someone can clarify my concerns because this is really dishonesty. Cruks if I may call them if this is what you do to people then claim in helping them while you know you doing it to benefit your company.</p>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply06 Jun 2017, 14:39
Official

Dear chwai,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,
DebtBusters