TM
Thobekile M

1 reviews | Active since Jan 2014

10 Feb 2022, 17:52

Complaint : Request for Clearance certificate

I was under debt review years ago which i requested to be removed , up to my surprise that there a court ordered that was issued and which was never signed by me in 2015.

I have paid most of my accounts myself without any help from Debt Busters. After calling to request a clearance certificate as required by one of financial institution Debt review is refusing to send this clearance certificate unless all accounts have paid up letters.

They have never assisted me in paying these debts and secondly i have never signed any court document

Debt busters kindly send clearance certificate as soon as possible so that I can move on with my life

This record is hindering my progress for no reason You have no right to stop my success for something that happened 7 years ago,

And I dont even use your services anymore.

I am humble requesting your response, Please note court order document sent to me via email today was never received nor signed by me.

Regards Thobekile

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply10 Feb 2022, 19:07
Official
Dear Thobekile M,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.

Best regards,

TM
Thobekile M's update10 Feb 2022, 19:11
Reviewer Update
Thank you Debt busters for your response. Looking forward in hearing from you and get a resolution on this, much appreciated

Regards
Thobekile