MN
Mpho N

1 reviews | Active since Sept 2022

06 Mar 2023, 12:24

Complain

After getting so many calls from debtbusters last year trying to convince me to take their offer of helping me solving my finances i finally gave in and took their offer after so much hesitation, i was promised by debtbusters that they will deal with my creditors, month end of February one of my creditors debited me R5040 after Debtbusters itself debited me R3400 from my R10000 take home salary and I was literally left with R2000+ which I couldn’t do anything with for the month including paying for my daughter school fees and transport, paying for my phone and buying food and paying my rent

I sent a guy by the name of Waleed so many emails from the 27, him and Siyasanga are avoiding my calls, I have spoken to Siphokazi, Morne, Thello and today Aisha and all of them they promised that Waleed will come back to me and no one from Debtbusters is coming to me and tell me what is happening!

Debtbusters is doing the total opposite of what they promised me, I am literally frustrated and Debtbusters seems not to care

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply06 Mar 2023, 12:28
Official
Dear Mpho N

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.