SM
Siphesihle M

1 reviews | Active since Jul 2014

18 Feb 2022, 10:08

Communication with Financial Advisors

Before you sign to under take the debt review process the customer service is amazing. Once you have signed and the first debit order has gone off. Any communication on changes and queries goes ignored and is a hassle.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply18 Feb 2022, 10:20
Official
Dear  Siphesihle M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.