Communication with client is very important

I started by having the worse communication with staff members Clayton, promising to call back and never come back, and only when I have to make follow-ups to be told that some would call back - as my final payment was due in July 2021. I really lost trust and just wanted the clearance certificate issued ASAP. Only during September when I continuously made follow-up calls I spoke to Amanda, she really gave back the trust finally received paid-up letters and communicated efficiently and informed of the outcomes during in the duration. She communicated frequently and FINALY awaiting the clearance certificate with-in 21 days.