Communication was very poor

They sorted out my accounts very nicely except for 2 accounts the still debited despite having the debit orders stopped well before the debit order date.

I am now struggling to get my money refunded, and i'm not talking about R200-R300, R6500 was debited!

They managed to get about half of my refund for me, but I am still missing R3000.

When you are on the phone with them they are the nicest people on earth and very understanding but I've been sending email after email and have been met with nothing but silence. Out of what must have been 12 emails regarding my refund I've received 1 phone call and 1 response to my emails.

One of the responses came from someone completely different only because I emailed one of their generic mailboxes. The email basically said that it would take around 7-21 business days to get the funds refunded.

It is now past 21 business days and as mentioned, only half of my refund was received.

The point of going into debt review was to get out of debt, now i find myself having to make more debt simply to cover the hole that was made from the debits that went off that should never have gone off.

I'm not sure who did or didn't do their job properly but I just want this sorted out, hopefully this post doesn't fall of deaf ears the way my emails did.

I would have appreciated a simple "We are still dealing with this and will get back to you" but they opted to simply ignore all of my emails.