PK
Precious K

1 reviews | Active since Feb 2012

16 Mar 2022, 13:18

Communication is really substandard

The communication standards have really dropped over the last few months. You constantly have to deal with multiple people which is very annoying and causes your queries to not be attended to timeously.

What ever has changed in their communication strategy is not working and they are frustrating me as a customer.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply16 Mar 2022, 13:47
Official
Dear Precious K

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.