Clients not informed of how money is being distributed

I seriously regret and hate choosing this company. Once they put on debt review, they stop responding to emails. I have no idea of how is being paid to each of my accounts. The last payment statement that was sent to me was all wrong. I questioned Nthabeleleng who was assisting me and she said I must ignore what the banks were sending me about payment plan being rejected only for her to come back later to change my debit order from 4500 to 5300 , mind you I asked about this and I was told to ignore and stick to what they sent me. I have sent her numerous emails to please give me an update of what I'll be paying to each creditor per month. I was told by month 3 i should start paying my creditors but to my suprise a lump sum of money was still going to debt busters and not my creditors. I'm.just left with no assistance ,all I'm getting is a deduction and have no idea where my money is going to because they are ignoring my emails when I requested the final negotiations agreement with my creditors. I have no idea where to put money when I have extra cash and who I speak to to negotiate to close some of my accounts that I can afford to close. When you phone you hold until you hang up. I was told the arrears will be cleared as soon as negotiation finishes, I'm still in huge arrears and I have received messages that one of my accounts is being handed over. What a mess! I regret choosing this company in all honesty, no competency, zero communication and no commitment to their word. I do not want anyone calling me. JUST FIX MY PROBLEMS AND CAN I GET WHAT I REQUESTED IN WRITING