KB
Kirsten B
1 reviews | Active since Oct 2013
28 Sept 2020, 16:02
Clearance nightmare with Debt Busters!
I have paid off all my accounts over 3 weeks ago. Received and sent all paid up and settled letters yet i still do not have my clearance certificate!! Seems to be a known problem with Debt Busters looking at all the complaints!! I have had someone respond to me that it takes 7-10 days.. well its been 3 weeks now and i still get the same story.. 7 to 10 days.. I have responded to all emails, asking for an update, asking what is still outstanding and yet these just get ignored! Your services have been a pleasure up until this point!! Please assist and urgently send our clearance certificate as requested. The communication through this last phase has been shocking to say the least! Thank you
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Replies (2)
DebtBusters SA's replyOfficial
28 Sept 2020, 16:53Dear Kirsten
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosofficeatdebtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosofficeatdebtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply28 Sept 2020, 16:53
Official
Dear Kirsten
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosofficeatdebtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosofficeatdebtbusters.co.za
Regards
DebtBusters
KB
Kirsten B's updateReviewer Update
28 Sept 2020, 16:56Thank you - lets see what happens.
Also just an FYI - the email address you state is the escalation channel - doesnt work....
Also just an FYI - the email address you state is the escalation channel - doesnt work....
KB
Kirsten B's update28 Sept 2020, 16:56
Reviewer Update
Thank you - lets see what happens.
Also just an FYI - the email address you state is the escalation channel - doesnt work....
Also just an FYI - the email address you state is the escalation channel - doesnt work....