DV
Desmond V
1 reviews | Active since Apr 2017
03 Oct 2023, 17:01
Clearance Certificate Outstanding and wrongful debit orders
After 5 years of Debt Review under DebtBusters SA they are unable to send me my Clearance certificates.
Even after my term they are still running a monthly debit order from my account. The amount due on their customer Portal is not up to date and yet they have stated the account has been settled.
There is also Outstanding Account that has not been paid over the 5 year Period despite it being listed on the Court order and I have been threatened with legal action as a result.
I have been trying since November 2022 to sort this matter out and have been sent from pillar to post.
I would like all accounts settled and clearance certificate received as a matter of urgency.
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
03 Oct 2023, 17:04Dear Desmond V,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply03 Oct 2023, 17:04
Official
Dear Desmond V,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DV
Desmond V's updateReviewer Update
04 Oct 2023, 11:52Good Day,
Your generic reply is exactly the concern. I have engaged with your *** - Escalation Channel on numerous occasions and the public has a right to be wary of engaging with your Business.
After you go via the "Escalations" channel you are contacted and then radio silence. Not a very pleasant nor very professional experience.
I do feel sympathy towards your customers as they are in financial strive and they try to do the right thing and resolve their debt concerns only for a company like yours to Exploit the financial system and cause further tension for the customer.
Company ethics matter, in your case it is an after thought.
I sincerely hope I can end any engagement with you soonest and hope that you meet your Legal obligations that you put forth to your customers.
No thank you,
Average Joe Schmo
Your generic reply is exactly the concern. I have engaged with your *** - Escalation Channel on numerous occasions and the public has a right to be wary of engaging with your Business.
After you go via the "Escalations" channel you are contacted and then radio silence. Not a very pleasant nor very professional experience.
I do feel sympathy towards your customers as they are in financial strive and they try to do the right thing and resolve their debt concerns only for a company like yours to Exploit the financial system and cause further tension for the customer.
Company ethics matter, in your case it is an after thought.
I sincerely hope I can end any engagement with you soonest and hope that you meet your Legal obligations that you put forth to your customers.
No thank you,
Average Joe Schmo
DV
Desmond V's update04 Oct 2023, 11:52
Reviewer Update
Good Day,
Your generic reply is exactly the concern. I have engaged with your *** - Escalation Channel on numerous occasions and the public has a right to be wary of engaging with your Business.
After you go via the "Escalations" channel you are contacted and then radio silence. Not a very pleasant nor very professional experience.
I do feel sympathy towards your customers as they are in financial strive and they try to do the right thing and resolve their debt concerns only for a company like yours to Exploit the financial system and cause further tension for the customer.
Company ethics matter, in your case it is an after thought.
I sincerely hope I can end any engagement with you soonest and hope that you meet your Legal obligations that you put forth to your customers.
No thank you,
Average Joe Schmo
Your generic reply is exactly the concern. I have engaged with your *** - Escalation Channel on numerous occasions and the public has a right to be wary of engaging with your Business.
After you go via the "Escalations" channel you are contacted and then radio silence. Not a very pleasant nor very professional experience.
I do feel sympathy towards your customers as they are in financial strive and they try to do the right thing and resolve their debt concerns only for a company like yours to Exploit the financial system and cause further tension for the customer.
Company ethics matter, in your case it is an after thought.
I sincerely hope I can end any engagement with you soonest and hope that you meet your Legal obligations that you put forth to your customers.
No thank you,
Average Joe Schmo