CLEARANCE CERTIFICATE

I am extremely disappointed with the customer experience I received, when requesting for an update for my clearance certificate Sinazo bluntly said it slipped her mind to give me an update. And she has been sending the creditor an email to issue paid up letter but is sent pillar to post. My concern here as a client am being told to wait until it has been sorted out, however the way the message was delivered it's like she doesn't care. Initially I was told that my query will be resolved within 7 to 12 business days which it has passed and in the process money was debited from my account and when it was returned it was no longer the full amount , I am now told insurance debited but I was told the debit order was frozen. It easy getting into debt review and when they need to remove you, you are being sent pillar to post.