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luzaan W

1 reviews | Active since Dec 2014

12 Mar 2021, 15:27

Clearance certificate

Their service was excellent until my debt was paid up and I'm in need of a clearance certificate. I'm dealing with Siphokazi and everytime she says that she is awaiting paid up letters. This has been going on since first week of February we in March now. I was told it takes 14 days its been well over a month now. Hence my credit profile is Captive because of that. I'm very sad about this

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Replies (1)
DebtBusters SA
DebtBusters SA's reply12 Mar 2021, 15:45
Official
Dear Luzaan

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters