WS
Wesley S

1 reviews | Active since Oct 2020

05 Sept 2022, 08:29

Cancellation Nightmare

Reason: I was happy with what the guy told me and the amount to be paid every month he told me to cancel my debit orders which i did that was 10 days before pay day. 3 Days before pay day i was emailed to say there was a problem with my debit order and i should pay all my creditors which sent me from pillar to post to try and sort out getting there banking details. I feel this was not done right and i am very angry because there is no problem now in sending the debicheck mandates and they even debit my account without me having to accept the mandate on my banking app. Therfore i would like to cancell my debt review. 2022/08/25

Debt review still not cancelled they are still trying to debit my account and still get smsed with payment instructions please cancel my review 2022/09/04

Kind regards Wesley Stoffels ***

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply05 Sept 2022, 08:50
Official
Dear Wesley S


Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters