Cancellation

I requested a cancellation a week after signing. The team is deliberately dragging the matter and they are continuing without my concern even though I made it clear to the negotiators that I do not want to continue with the process. Now when I call the financial advisor and her manager they are giving excuses not to speak to me and they never call me back after numerous attempts to get hold of them. I have sent numerous emails without any traction on the matter. Funny how it takes 3 days to get approved but it takes more than a 3 weeks to get cancellation approval.