lM
lindiwe M

1 reviews | Active since Aug 2016

29 Dec 2020, 15:48

Canceling of my application please

Good day

One of the consultant by the Name of Johan Kruger, he did an assessment with me by the way I was looking for a personal loan. But when we rich the last stage of an assessment we did agree on the debt review flag. I told him to put my application on hold hence he mentioned to me that he has requested a confirmation letter and I have told him that I will call him on the 4th if I do take an offer or not. Now they have registered me on their system I did want a debt review thing. Can you please please cancel your application on your side because I don't want to be flagged..... My ID number ***

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Replies (1)
DebtBusters SA
DebtBusters SA's reply29 Dec 2020, 16:02
Official
Dear lindiwe M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za