CP
Charmaine P

1 reviews | Active since Apr 2010

19 Oct 2020, 10:48

Can someone JUST return a phonecall for HELP

i have been BEGGING for someone to get back to me, a MANAGER, not a consultant, not an escalations consultant a MANAGER, i have left 7 messages in 2 weeks and NO ONE calls me back from MANAGEMENT, i have paid my debt review every month for 4 years, i did not create COVID and cannot help that my company has taken a serious knock and cannot pay me my full salary. 17.3 forms have been issued but they too are not legally binding, i NEED someone to call me today please to assist me once and for all so that i can get back to my life and get on with paying my debt, the endless calls from debt collectors is driving me insane and i need to sort this out soonest PLEASE My whole life is in your hands and no one can assist me

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply19 Oct 2020, 12:38
Official
Dear Charmaine

Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 
CP
Charmaine P's update19 Oct 2020, 12:40
Reviewer Update
Thank you i have used that email address as well but not all of my queries were addressed let alone resolved.