RV
Ruan V

1 reviews | Active since Aug 2017

03 Aug 2017, 16:15

Busted again by Debtbusters

<p>I lodged a complaint on hellopeter.com 2 days ago regarding bad service from Debtbusters. In a nutshell, according to Hyphen their payment distributor, I still owe around R85000. When I wanted to settle my debt I requested a settlement amount from Debtbusters. Annita rep**** and said it is around R115000. Then I talked to Mavis who said that the amount is actually around R96000. Now according to Debtbusters they negotiate with your creditors for discount when you settle your debt. They take 30% of the savings as a fee for this service. Now on the R20000 difference in settlement amounts received from Debtbusters I would have to pay Debtbusters R6000 for their mistake, if FNB confirmed their settlement amount R96000, as they "saved" me around R20000. That is if I accepted Annita's amount. Now if I paid the amount as per Hyphen of around R85000, would I then start with the R11 000 difference? Then I would not finish my debt in 60 months as Debtbusters advertise. Now they rep**** that a dedicated manager would contact me in a business day two days back. Today is Thursday. Nobody contacted me. If I contact them, they put me on hold. I have never ever received such bad service. I wish I used a different company.</p>

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Replies (4)
DebtBusters SA
DebtBusters SA's reply04 Aug 2017, 12:07
Official

Dear Client

Thank you for taking the time to communicate to us why our service did not meet your expectations.

At Debtbusters, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution will be attempted to help you regain confidence in our service and preventable measures are introduced.

Based on the events and circumstances outlined in your report above , we did not meet our goal nor deliver on the level of service you are accustomed to. To address and attempt to resolve your concerns a dedicated manager will contact you within a business day to discuss contents of your report.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavours on your behalf.

Kind Regards

Debtbusters

RV
Ruan V's update04 Aug 2017, 18:07
Reviewer Update

Now it has been 3 days. Nobody contacted me even after 3 days and a second review. This is ridiculous! When will they take me as a customer seriously?!? All promises, no delivery...

RV
Ruan V's update04 Aug 2017, 18:17
Reviewer Update

Even the dedicated person who are supposed to help you doesn't bother to call you back.

DebtBusters SA
DebtBusters SA's reply07 Aug 2017, 16:51
Official

Dear Client

Can you please respond with your ID number or mail me directly at *** .

Kind Regards

External Relations Manager