Business should be able to handle difficult customer and be able to assist if previous conversation was not met up to standard not negative withdraw and come back to say u don't know why ur colleagues didn't come back to the client do follow ups

Dear Nokuthula,

Thank you for sharing your feedback with us. We sincerely apologise for the experience you have described. We take communication very seriously and regret that we did not meet your expectations.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

Kind regards,
DebtBusters Team