Beyond disappointed

This one is going to be a long one! So on the 15th of July I called to ask to temporarily change my debit order dates to the 2nd Of August because I knew my funds weren’t going to be clear in my account on the 31st of July. When I called she said not a problem I’ve put in the request for you,you will get a SMS as soon as it is done never happened I never got an SMS. I then called again on the 18th of July to confirm and that person that I spoke to I think he thought I was stupid because he said no because it is a Debi check And not a debit order It monitors my account and once funds are in my account it will be debited. And I said to him I don’t think that that is how it works because I know for a fact I’m going to be on the 31st and I’m gonna have no money My money is only going to be clear in my account either on the first or the second but I wanted to be safe and put it as the second. And I kept telling him I needed to be changed to the 2nd the more He was trying to convince me that I wasn’t going to be debited on the 31st! I said to them I can’t afford for FNB to charge me for a bounced debit order because then I’d be short to pay my other things! I then think he got frustrated And just told me what I wanted to hear to put the phone down. I Then get a SMS to say I better have funds in my account on the 31st They will debit me this was on the 30th and I called again and I asked and she said it to me it has not been changed and she said because it is a debi check it tracks For 10 days And I’ll only be debited if there’s money in my account which was a lie! The one person I spoke to said that if I do get debited on the 31st I need to call in and the person who did not change it to the second would get reprimanded and I would have the bounced fee given back to me because I had phoned well in advance to have this changed. I then sent an email Complaining about my experience which is the guy that I spoke to was lovely he was understanding and he transferred me to the payments department then transferred me to another department who then transferred me to another department who then transferred me to another department so I was transferred so many times on that call it was probably 45 minutes to an hour And I was told that a manager will give me a call before close of business on Friday! Did I get that call? NO! So I then sent another email complaining yet again and the same guy that called me to resolve the issue the first time phoned me and said he wanted to transfer me I said nope I don’t want to be transferred because of the last time I was transferred four times in a call so he said he would make it a priority request for the payments department manager to give me a call and what do you know I’m still waiting for the call I did say that if this wasn’t I would be taking this to hello Peter! And guess what here I am complaining over here to hopefully get some sort of a resolution to my issue I even said I wish I had enough money to pay everything in full then I don’t have to deal with any of this anymore but this is how frustrated I am and how annoyed I am oh wait for it. don’t I just get a call On Saturday morning to ask me why they haven’t received any funds yet from my debit order Mind you they took the money on the first which was the Thursday but I get a call on Saturday asking me where the money is?????? And then when I tell him my situation the gentleman put the phone down in my ear!!! I have had the worst experience so far and I really wish I could pay all my things in full and not have to deal with this anymore! This needs to be sorted out! Also if I could give zero stars I would but unfortunately I had to leave 1 star for this review!