Before I end it all permanently, need someone to sort this nonsense out

Can someone tell me why is fnb home loans still debiting my account after applying for a debt review. I am paying the debt review and now fnb has debited me for the second time R13 235.00. I was promised a refund was going to be processed but until today nothing, and fnb has do e it again. I app**** for debt review because I cannot afford. Now paying twice is something I can not handle. Depressed since starting this debt review, on the verge of taking my life because this process is causing me more pain that I had. Threats over my cars being taken, people not communicating with each other in your department. Mervyn Nyabereka had promised to sort out the fnb issue, surprised I was debited again yesterday by fnb, after paying my installment on the 5th with debt busters.