Be careful when making any contact/enquiry with this Company

<div>In Nov 2021 I ran into some concerns about mounting debt and decided to explore my options re debt counseling. Fortunately things changed and I never had to go through with the process, so was never under debt review. 2 years later now and I am in the process of applying for a home loan, however Betterbond's credit report picked up that I am registered with them as being under debt counseling, which is untrue, all I need is a letter from them stating as such, however, trrying to get any form of feedback from them is an absolute nightmare. Phone no.s for +++++ do not go through. E mails to +++++&nbsp; who I initially dealt with come back as undelivered. Consultants who you reach on the main phone number appear to be stonewalling, stating that neither ++++ or ++++ actually have direct phone numbers' ? This is after checking my credentials and confirming that I was never an active client of theirs! Really ? E mails to main e mail address (info..) have also yielded no response whatsoever. It appears that these people are not interested in helping and are making every effort to make people's lives as difficult as possible. This is now extremely urgent as the house I have made an offer on goes back on the market from 1 May if bond is not approved. If this 'misunderstanding' is not actioned promptly, it can only be percieved as gross incompetence in my opinion.</div>