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Jacqueline S

1 reviews | Active since May 2013

10 Jan 2018, 10:47

Balance Dispute

I am trying to settle an account and when i call the creditor they give me a totally different figure to what the monthly Hyphen Technology statement says is owing. I have contacted the consultant at debt busters and still have not clear understanding as to why and also get told that the Hyphen statements are not accurate.

As far as I am concerned I have paid my amount over religiously every month (an amount given by Debt Busters) and I could only hope that the balances stated on my statements every month are correct. How on earth can you tell a client that the Hyphen statements are not correct?????

I am talking about a R3,000 difference here not a small amount and again I get told by email that the amount stated by the creditor is correct!

What would of happened at the end of my term, here I think great all my debt is settled and then Virgin comes forward and says no sorry there is still money outstanding.

I am highly disappointed with this and not one person can explain to me why there is a difference other than some ******* story about interest being re-constructed!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply10 Jan 2018, 10:56
Official

Dear Jacqueline,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.

Your complaint will be directed to a dedicated manager who will contact you within a business day to discuss possible resolutions to your issue , and hopefully regain your confidence in our company.

Kind Regards

Debtbusters