BAD SERVICE - SO DISAPPOINTED

I am so angry at Debtbusters and I am so sorry that I went this route. I would not recommend them to anyone planning to go this route. Yesterday I requested that they send me updated balances because if you don't ask for updates, you don't get any info from them besides a useless statement showing what you paid last month.

On requesting the balances the Consultant advised that she cannot assist me with All the balances as three of my FNB accounts have been removed from Debt review due to non-payment. I could not believe this as payments have been showing on my statement and also if I login to my FNB online account, I could see the payments made. They were not full payments because our salaries were reduced in May by 20% this year and I could not afford the full payment monthly. I did send them this letter from our employer to advise that I will have to make short payments until further notice. The Debtbuster consultant said that they dont get notification from FNB if accounts have been terminated from debt review, which is a load of sh..t as I phoned FNB and they forwarded the email which they sent to Debtbusters on 17 March 2020 already! So for 9 months I have not had any notification from Debtbusters of this vital bit of information that could have a huge effect on my credit rating and if it was handed over to legal team of FNB it means there are additional fees and interest which I also now have to pay! I find this unacceptable as I pay them nearly R500 in fees to do their job. What have they been doing for this money. I could rather pay this money on one of my accounts to settle debt than waste it on them! I read some of the reviews on this webpage and I am even more distressed to see how many resemblances there are with things that I have also experienced. Just sad that a company who makes all these promises to help you get out of debt are just in it for themselves and not to help you:(