CG
Cindy G

1 reviews | Active since Dec 2014

23 Aug 2021, 21:20

Bad service never stops

Well it seems like the only time I get a response from Debt Busters is when I write a review on Hello Peter.

A few weeks ago a consultant advised me that if I settle all my outstanding accounts I can take my bond off debt review and be done with my rehabilitation.

So over the following weeks we were fortunate enough to get all that done. I sent my proof of payments etc and requested that a consultant to contact me to remove me from this process. A week and a half later no consultant called me.

Debt Busters leaves me with no choice but to with hold payment to them as they don't want to assist me.

Please don't be surprised when the debit order does not go off...

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply24 Aug 2021, 07:59
Official
Dear Cindy G

 Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters

Best regards,