AM
Asande M

1 reviews | Active since Mar 2026

12 Sept 2022, 16:01

Bad Service from DebtBusters

Pathetic service received from DebtBusters with regards to the closed accounts and payment allocation to the existing ones , i sent called in on the 10th of August 2022 only to find out today after a whole month.

The Team Leaders and Managers are always not available to take the calls from their clients always in meetings, they promise to call you back and no one gets back to you.

I phoned last week to check the progress of my query, i was informed that my query is with Amahle who apparently promised to work on my query and get back to me but that never happened.

I spoke to Amahle today and she advised that she has not touched my query it is still open after a month. no one confirms the TAT it is just from pillar to post.

DebtBusters does not take their client serious or willing to assist them.

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Replies (4)
DebtBusters SA
DebtBusters SA's reply12 Sept 2022, 16:04
Official
Dear Mmatshepo S,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters 
AM
Asande M's update12 Sept 2022, 16:30
Reviewer Update
Bahiyyah from DebtBusters gave me a call and apologized on behalf of the team , I appreciate her friendliness and willingness to assist.

I can gladly same my query was resolved. Thank you once again.
AM
Asande M's update12 Sept 2022, 16:30
Reviewer Update
Bahiyyah from DebtBusters gave me a call and apologized on behalf of the team , I appreciate her friendliness and willingness to assist.

I can gladly say my query was resolved. Thank you once again.
DebtBusters SA
DebtBusters SA's reply12 Sept 2022, 16:47
Official
Thank you for your response Asande.

We are happy to hear that you gave us the opportunity to resolve your matter and regain your trust.

Have a great day further.