Bad Service for Account Settlement

I have been with Debt Dusters since 2015 and everything has been going well until about a year ago. In November 2019, I decided to settle all my accounts, with an exception of ABSA Vehicle Finance and ABSA Home Loan. I contacted Debt Busters to get the ball rolling in this regard. A Consultant was assigned to deal with my matter. I transferred the required amount of money to the designated bank account that was given to me. Everything looked fine at the beginning. However, it was a nightmare to get any feedback from the Consultant about the progress of my matter. She would not take my calls and she would not respond to any of my e-mails. To cut the long story short, this Consultant got back to me around the 20 of December to advise me that she has paid all the accounts with an exception of Woolworths account. She forwarded an from Woolworths that claimed the balance owed on the account was R293, and advised me to go and pay this account at any Woolworths store. I was not happy with this and also made it known to her that I am not happy that she did not do what she was supposed to do. When I tried to pay this account at Woolworths, I was told that the account has prescribed and that I do not owe anything on the account. Months later, I was surprised to get an SMS from MBD attorneys demanding payment on the account. What is more surprising is that the amount that I am said to be owing is the same amount that was owed on the account when I first entered into debt counselling. I do not knw where where the money that I have been paying towards this account over the years has been going to. It seems the balance ahs not reduced by 1 cent. I want to settle this account, but no one is willing to give me the correct settlement amount. I have written e-mails to Woolworths, to MBD Attorneys and even to Debt Busters to request settlement, but there has been no response and no assistance whatsoever. I have been trying to get the settlement value for about 3 months now, but to no avail.. I have copies of e-mails to back up my story above. Can somebody please assist and get me the settlement value on this account so that I can settle it once and for all. This is the only account that I have to settle, and then I can be debt free and get my clearance certificate. Please assist. This is very urgent. I need to get my name out of debt review as urgent as possible.