NM
Nonhlanhla M

1 reviews | Active since Sept 2021

01 Nov 2024, 12:03

BAD SERVICE

The call center agents promise to revert back and no one gets back to you. The disappointing matter is that even management the CEO never responds. I had paid up the final account to their IDM account since then no one is responding to my emails and calls. Layle Jansen is always on tea, lunch or attending to other matters, the team leader Annita and the CEO never even respond. Please assist. I just need to get out of this situation. I regret agreeing to work with Layle Jansen he never responds and is always on tea or lunch never returning clients calls and emails.

DISAPPOINTED CLIENT

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply01 Nov 2024, 12:12
Official
Dear Nonhlanhla M,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

Best regards,
DebtBusters,