CJ
Carmelita J
1 reviews | Active since Jun 2022
01 Jun 2022, 16:07
Bad service debt busters
Changed my banking details in writing and they failed to update. I contacted them to advise debit order didn't go off. Eventually payment gone off, then followed two sms to advise no payment and a third to advise they handed me over to a collection agency. Pathetic service. When I called them I'm told not to worry. Still waiting for a manager to take my call.
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Replies (2)
DebtBusters SA's replyOfficial
01 Jun 2022, 16:20 Dear Carmelita J,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply01 Jun 2022, 16:20
Official
Dear Carmelita J,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
CJ
Carmelita J's updateReviewer Update
01 Jun 2022, 16:23If I hear nothing by tomorrow morning, I will be going to the credit ombudsman.
CJ
Carmelita J's update01 Jun 2022, 16:23
Reviewer Update
If I hear nothing by tomorrow morning, I will be going to the credit ombudsman.