1 reviews | Active since Jul 2016

02 Feb 2024, 09:47

Bad Service

Not a good company to deal with. The agents insist and harass you after they do not reply to your numerous emails sent to the company. I had a very bad experience with this company. They chat on WhatsApp like you are a kid and also don't want to give their name if you ask them. I asked for a payment arrangement now and see the and see answer I get " I insist that you correct the missed payment for January. And if you cannot, then understand that you will have to play catch up in the 2nd month. Otherwise, your creditors will terminate and we let you go as the client. We can just withdraw ourselves as debt busters from your profile but you will continue to be under debt review and blocked" Is this the way to speak and treat consumers? They there to help you I offered to pay more but this person just kept on insisting.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply02 Feb 2024, 09:53
Official
Dear Jason M,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.